How do I make a booking?
Choose your car and dates in the car gallery and send a booking request. We receive it, check availability and call you to confirm. You get a request code and can follow the status on the My booking page.
Where do I collect and return the car?
Our only pick-up point at the moment is Instant Rent a Car, Prishtina. The car is collected there and returned to the same place. The address and directions are shared when the booking is confirmed.
Which documents do I need?
A valid driving licence and an ID card or passport. The car may only be driven by the drivers named in the contract.
How is the price set, and when do I pay?
The amount depends on the car class and the number of rental days, and is given to you when the booking is confirmed. No payment is taken through the website; nothing is charged without your approval.
Will I get exactly the model I chose?
The cars in the gallery represent their class. If the model you chose is not available, a similar car of the same class is offered and your approval is asked.
Can I change or cancel my booking?
Yes. Just write to us from the Contact page with your request code. The terms for changes and cancellation are stated in the booking confirmation.
Can I take the car outside Kosovo?
Travel abroad must be announced in advance and approved by us. When you send your request, write the country you plan to visit in the note field.